Your clients need their shifts filled quickly, accurately and with the best available people. Your internal team can’t work 24 hours a day, being pulled in multiple directions. A staff roster and a bunch of mobiles with call forwarding isn’t a solution, it’s a bandaid. You need a world-class afterhours solution.

That solution starts with dedicated professionals who are trained on your systems. With close liaison with your internal teams and branches. Supported by a leadership team that understands labour hire and the critical role that afterhours scheduling plays in you supporting your clients.

CLEAR’s afterhours solution is designed to help you provide the best possible service to your customers. We take the time to understand your processes and systems, your requirements and make sure our staff are trained appropriately and continuously. We ensure that:

• All afterhours call are answered promptly in a friendly and professional manner, in line with what your clients expect in dealing with you
• Shift details are requirements are recorded accurately, according to your requirements
• Shifts are filled with the best available team members and confirmation is provided back to the client. Exactly as you would do it.
• We work within your client SLAs.

A world-class afterhours solution forms part of a compelling value proposition for your clients. We take great pride in supporting our labour hire clients in delivering the best possible service to their clients.

Next week, we will look at how a world-class afterhours solution improves service quality.

Business owners need staff with skill and passion. If your staff don’t have the skills or worse just don’t care, it’s maddening. That’s why CLEAR developed proprietary systems that provide you great offshore staff who make a measurable difference to your business. When you’re not worrying about staff, you can focus on your business.

All the best

Robert Connell
Managing Director
CLEAR