Running a business is hard. A great outsourced team can help you execute your plan.  

Great professionals adapt to changes quickly and efficiently. They bring technical know-how and expertise. They help develop and share best practices to improve your business. 

So, how do you get a great outsourced team to complement your local one? 

Here’s five things to consider in choosing a great outsourced team: 

• The right skills and expertise. Remote staff must have the appropriate skills and expertise. Your provider needs to conduct an effective evaluation of both technical and problem-solving skills. 
• Effective communication. Your outsourced team must be able to communicate with you and your clients. This covers gathering data, providing correct information, and recommending steps to streamline processes. 
• Flexibility. A great outsourced team can triage tasks effectively. They don’t sacrifice quality for quantity. They know how to prioritise tasks to increase productivity. More importantly, they can adjust to sudden changes or obstacles that they encounter. 
• Anticipate client needs. To provide support or service is not enough. Your outsourced team should care enough about you and your clients. They should be able to see the bigger picture and the details to identify what you need and how best to provide it. 
• Ownership. These individuals are accountable and responsible for their actions. They care about results and the impact to your bottom line. They can be relied on to complete tasks and deliver within the agreed timeframe. 

Partnering with CLEAR can provide you with a great outsourced team and the leadership they need. We know the cost of hiring the wrong people. It’s why we developed proprietary systems for recruitment and leadership. Our leadership team understands how to get you a great outsourced team and help make measurable differences to your business. 

Next week, we will look at how to manage your remote staff to great outcomes. 

Business owners need staff with skill and passion. If your staff don’t have the skills or worse just don’t care, it’s maddening. That’s why CLEAR developed proprietary systems that provide you great offshore staff who make a measurable difference to your business. When you’re not worrying about staff, you can focus on your business.

All the best

Robert Connell
Managing Director
CLEAR