Offshoring can help you drive great outcomes for your business. But it’s not ‘set and forget’. Once you’ve agreed your plan with your offshoring provider, there are some critical steps in ensuring offshoring works effectively for you:

1. Bring your offshore team inside your business. Every one of your internal team and offshore team needs to be pulling in one direction: executing your plan. Offshoring works best when you bring your offshore team into your business. Yes, it is about developing relationships – that’s human nature. However, it is primarily about alignment, regardless of where someone is physically located, with the goal how each person’s role, responsibilities and contributions drive towards that goal.

2. Be clear with systems and processes. The right systems help your offshore team work more effectively towards the goal. Clear and well-understood processes facilitate your internal and offshore team executing their tasks and responsibilities in an appropriate and timely manner.

3. Utilise outstanding leaders to empower them. Great people need leadership, rather than supervision or management. CLEAR’s offshoring solutions incorporate outstanding leaders who empower, support and guide those great people in achieving the right outcomes for your business. These leaders form a critical part in ensuring that alignment is maintained and the incorporation of changes as time progresses.

4. Get to know your offshore team. Remember that offshoring is not ‘set and forget’. When you’re working with great people, they want to understand about you, your business and your goals. They want to be invested in something meaningful and the human relationship is an important part of becoming invested. It’s not about sharing sessions and innermost secrets. It is about, over time, benefiting from open communication with other great people keen to help you achieve great things.

In essence, you need to choose the right partner, set a plan with them and use the above techniques consistently to help drive outcomes, alongside your offshoring partner.

Next week, we will look at how an offshoring staffing solution works.

Business owners need staff with skill and passion. If your staff don’t have the skills or worse just don’t care, it’s maddening. That’s why CLEAR developed proprietary systems that provide you great offshore staff who make a measurable difference to your business. When you’re not worrying about staff, you can focus on your business.

All the best

Robert Connell
Managing Director
CLEAR