The impact of an effective afterhours scheduling solution is obvious: rosters are filled quickly and accurately with the best-available staff; clients are happy; no one is frustrated. Achieving and being consistent in effective afterhours is hard: it’s not an easy job and little mistakes can have big effects.

It’s not just about having capable people in your afterhours team. They need to have outstanding leaders who enable them to execute your solution. To help the understand the importance of what they are doing and the downstream effects of both accuracy and errors.

Some of the ways that outstanding leaders drive outcomes from afterhours are:

1. Open and direct communication. Outstanding leaders ensure that their team members have a clear understanding of the shift’s objectives and priorities. Helping them understand the impact that errors have on your business, your casuals and your clients. Providing real time support and coaching, rather than chastising or the like.

2. Mutual respect. Outstanding leaders foster an environment of mutual respect. They make their team members understand communication is a two-way process. They listen to concerns fully; they provide support and advice. When a problem arises, there’s understanding of who is accountable and whose responsibility it is to resolve the issue.

3. Empowerment. Outstanding leaders empower their teams to make decisions and take action. They expect their teams to resolve problems, not wait for answers. They know they have capable people around them, who are well trained on systems. They place confidence in the quality of those systems and don’t look to micromanage each individual decision. The result: a cohesive, capable group achieving the required outcomes in the most effective manner.

Effective afterhours doesn’t just happen. Outstanding leaders are a critical part of the mix in doing it well and consistently well.

Next week, we will look at the three key benefits of an afterhours scheduling solution.

Business owners need staff with skill and passion. If your staff don’t have the skills or worse just don’t care, it’s maddening. That’s why CLEAR developed proprietary systems that provide you great offshore staff who make a measurable difference to your business. When you’re not worrying about staff, you can focus on your business.

All the best

Robert Connell
Managing Director
CLEAR