Your business depends on consistently providing excellent service to both your clients and your casuals. A world-class afterhours scheduling solution that accommodates and executes client calls, request and queries – that fills shifts quickly and efficiently with the best available staff – makes a huge contribution to excellent service. 

Great afterhours staff are critical to the solution. Here are four ways great staff improve your service quality: 

1. They are responsive. Great staff are prompt and efficient. They understand and follow your protocols, systems and their training, so that your afterhours is done your way. 
2. They are empathetic. Great staff understand the impact on your clients and you if shifts are not correctly filled. They get that it has impacts beyond a single casual missing a shift or going to the wrong site.
3. They are reliable. They show up and do their jobs. They help cover for leave and teammates’ absences. They are consistent. 
4. They are professional. One example to illustrate: a professional will always take the time to test their equipment and prepare their workstation and themselves prior to commencing. They understand that everything needs to be working to ensure that calls are not disrupted, that communications are clear and that shifts get filled quickly with the best possible staff. 

Great staff understand what you are driving to achieve and their role in the bigger picture. They take pride in their quality of service and strive to maintain that standard every time. 

Next week, we will look at how to get the best offshore staffing solution with CLEAR. 

Business owners need staff with skill and passion. If your staff don’t have the skills or worse just don’t care, it’s maddening. That’s why CLEAR developed proprietary systems that provide you great offshore staff who make a measurable difference to your business. When you’re not worrying about staff, you can focus on your business.

All the best

Robert Connell
Managing Director
CLEAR