Your clients depend on you to fill their shifts quickly and efficiently with the best available people.

You know the downstream effects of missed shifts, pay/no charges and the like on your business, your clients and their clients.

So, how do you ensure you provide quality afterhours service without your internal team burning out?

CLEAR works with labour hire companies across Australia. We’ve developed effective afterhours scheduling solutions that we tailor fit to how you need afterhours to work in your business.

Here’s how CLEAR’s afterhours scheduling solution works:

1. Define your goals

Labour hire clients typically come to us for afterhours because their current setup isn’t working. Internal staff working on a roster with diverted numbers. People working in the dead of night alone or on call. Missed shifts. Casuals sent to the wrong site. Clients upset because their clients are upset.

Our first step is to work with you to determine the outcomes you need. What are your client SLAs? What coverage do you need – is it just afterhours or weekends or do you want to free up your internal staff for other tasks?

Once we’re clear on your needs we can design a suitable roster and recruit the right afterhours consultants to achieve those goals. We utilise a proprietary recruitment framework to identify the right people, not just those with relevant skills and experience. People who understand what you and your clients need and how to achieve those outcomes.

Our specialist team then handles the recruiting and hiring process. We onboard and train your afterhours staff on your current processes and systems to effectively integrate them into your team.

2. What happens then?

Afterhours needs to work as if you or your internal team was doing it. CLEAR’s afterhours scheduling solution helps ensure all casual replacements, cancellations and stand by workers are properly informed of any changes in their shift. You provide your afterhours consultants’ team leader a daily or weekly roster of casuals and job requirements you need filled. You can rest easy, because your afterhours consultants will quickly source the right casual that’s close to the location and confirm their schedule and attendance. Just like you were doing it yourself.

3. Why CLEAR’s afterhours solution?

CLEAR provides outstanding leaders that enable your afterhours consultants to achieve more: to understand why their function is so critical to your business. Your afterhours consultants are empowered to support your internal team. They do this by reviewing all previous email correspondence to ensure all information is circulated properly. This also means no For-Your-Action items are missed and that your casuals are also up to date with their schedule.

Your clients have one contact person to help meet their needs. Your afterhours consultants are empathetic and proactive in meeting your client expectations. They provide consistent quality service that results in more referrals and business opportunities.

Next week, we will look at how CLEAR’s outstanding leaders help drive great outcomes from your afterhours solution.

Business owners need staff with skill and passion. If your staff don’t have the skills or worse just don’t care, it’s maddening. That’s why CLEAR developed proprietary systems that provide you great offshore staff who make a measurable difference to your business. When you’re not worrying about staff, you can focus on your business.

All the best

Robert Connell
Managing Director
CLEAR