Getting the right systems in place

As an offshoring provider, CLEAR has the same critical challenge as every business – how to best add value for our clients. We’ve adapted our business to best address our clients’ needs in the new reality.  

In this edition of our weekly series on what we’ve learned and how offshoring can help your agency meet the critical challenge, our focus is on systems. 

We talked last week about great people being great anywhere – locally to you, elsewhere in Australia or somewhere else in the world. For those great people to be effective, they need systems that work if and when they’re not in the office. 

Until COVID-19, CLEAR was a 100% work from office business. Overnight, we had to be 100% work from home. We will return to the office but our workforce will be work from home at least some of the time. 

Connectivity to our clients’ systems was one of the major issues we had to overcome. They use a variety of on premise and cloud systems, VoIP providers and the like. Ensuring that our staff can access those systems securely and effectively has required some creative thinking. A lot of clients have been assessing how to minimise the use of on premise and other systems that make remote connectivity less streamlined. 

Internally, we are an Office 365 business. But we used Zoom and Skype for Business or whatever videoconferencing software a client preferred. We weren’t using the Unified Communications platform built into Office 365: Microsoft Teams. 

Teams is a no brainer for us. We were already paying for it as part of Office 365. Our video conferences are secure internally and with guests. We eliminated internal email. All relevant people have access to the information they need, when they need it. It’s a key tool in ensuring that our great people can achieve great things for their clients. 

Whatever systems your agency uses, what is critical is that they facilitate connectivity and access to information such that your people – wherever they are – can deliver for your clients. 

Next week, we will look at the contribution that offshoring can make to getting your cost base right. 


All the best 

Rob Connell 

Managing Director 


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