Get the best value from your offshore afterhours consultants
Are your local staff on the verge of burnout due to afterhours client calls? Are you worried it’s impacting the productivity in your labour hire firm?
Your offshore afterhours consultant/s aid productivity in two main ways. Firstly, they help ensure that there are no backlog issues left unactioned. This means being able to attend to cancellation and replacement requests of staff that need to be working on their site. Secondly, they give your business 24/7 coverage that improves client experience because they get to speak with a person and not an answering machine even at night. Your clients won’t worry that their requests or concerns will fall through the cracks.
Your offshore consultants provide a high-touch personalised service to your clients. They talk to your clients in a friendly and professional manner just the way you do it yourself. With active listening, they can quickly grasp your client’s concern or request and effectively communicate that with the best available staff in your roster.
Providing excellent service starts with a detailed understanding of your client needs. It’s not just about checking off tasks on a to-do list. Your offshore afterhours consultants are skilled and passionate about getting the right people to your client’s site. They understand the value of their role and how their service contributes to your firm’s growth and client retention.
Business owners need staff with skill and passion. If your staff don’t have the skills or worse just don’t care, it’s maddening. That’s why CLEAR developed proprietary systems that provide you great offshore staff who make a measurable difference to your business. When you’re not worrying about staff, you can focus on your business.
All the best