Get the best outcomes from CLEAR’s afterhours scheduling solution
Your internal staff want to work at peak capacity and produce the best outcomes. But if they’re burned out and unable to respond to client calls, requests and concerns – they won’t be able to drive outcomes of higher value to your firm.
Your onshore consultants require afterhours backend support, so they can focus their time on their families and personal lives. One consequence of having to take calls afterhours or midnight is reduced productivity and unactioned client requests/concerns that affects the reputation and brand of your firm.
We understand the pain points of labour hire firms – it can be very hard to provide consistently high-quality service to clients during afterhours, holidays and weekends. Failure to provide 24/7 coverage can damage your client’s trust and perception of your firm.
CLEAR’s afterhours scheduling solution can provide you both great people and the leadership they need. We can provide you with offshore afterhours consultants that enable your onshore consultants to focus on more high-value activities to achieve your desired outcomes. Your offshore afterhours consultants can take the brunt of afterhours client calls, whilst making sure all client requests/cancellations/concerns are actioned quickly and effectively.
CLEAR’s afterhours scheduling solution is more than just providing you additional resources. By providing your offshore afterhours consultants outstanding leadership, your offshore team can help execute your strategy. They build meaningful relationships with your local staff and care about your firm and its success. We foster an environment of open communication and collaboration, such that your offshore afterhours consultants understand your strategy and are invested in helping you achieve it.
Next week, we will look at how CLEAR can help you get the right people for your firm.
Business owners need staff with skill and passion. If your staff don’t have the skills or worse just don’t care, it’s maddening. That’s why CLEAR developed proprietary systems that provide you great offshore staff who make a measurable difference to your business. When you’re not worrying about staff, you can focus on your business.
All the best