Customer Support Blog

Leading world-class people to achieve your goals

As an offshoring provider, CLEAR has the same critical challenge as every business – how to best add value for our clients. We’ve adapted our business to best address our clients’ needs in the new reality.   In this edition of our weekly series on what we’ve learned and how offshoring can help your business meet the critical […]

Why choose CLEAR to achieve your goals

As an offshoring provider, CLEAR has the same critical challenge as every business – how to best add value for our clients. We’ve adapted our business to best address our clients’ needs in the new reality.   In this edition of our weekly series on what we’ve learned and how offshoring can help your business meet the critical […]

4 Elements of Outstanding Customer Experience

A great customer experience solution is critical to your business’s success. It reduces cost to manage and helps retain happy and loyal customers to your brand.  Great support drives customer engagement with your company. Whether it is resolving an issue in an efficient and well-explained manner – steps, deliverables and timelines – or capturing feedback […]

The Impact of Poor Customer Service

Great customer experiences are critical in retaining and growing your customer base.   The right tools and resources enable you to consistently exceed customer expectations. Your customers’ experience with your support contributes to your business’s positioning in their minds.  Conversely, some problems in customer experience can badly damage customer perceptions and have knock on effects:  Reputational […]

Capturing Real-Time Customer Feedback Via Support

Capturing customer feedback via support provides a powerful tool for understanding and preventing customer issues. Your business is about your customers. Their feedback is a valuable source of information to improve business performance. Your customers use your products and services. They know what they like and what they don’t. Their insights can help you develop […]

The Importance of First Contact Resolution

First Contact Resolution (FCR) means you resolve your customer issues and concerns at first contact – without the need to follow up. It’s one element of customer service that helps measure your support team’s efficiency.  Customers expect your support team to know how to resolve their issues. Where your support team resolves a customer issue […]