Are you getting the best value from your local staff?
In this edition of our weekly series on problems in business, we look at how offshore staffing can help you boost productivity.
Are your local staff allocating too much of time to important but low-value tasks? Is that impacting productivity in your business?
Offshoring staffing aids productivity in two main ways. Firstly, it enables repetitive but high-attention-to-detail tasks to be executed with fewer errors. Secondly, by moving lower value tasks to offshore staff, you and your local staff can focus on higher value-adding work.
An example: a client has a high-touch, personalised review and booking system with their customers. Working with CLEAR, the process is deployed correctly each time and with a high level of customer service. In addition, their local practice manager has had approximately 30% of her time freed up for other priorities.
Delivering a process effectively starts with a detailed understanding of the process and the business outcomes it drives. It’s not just about the process in isolation. In our client’s case, their high customer service model contributes significantly to the value their customers perceive from the offering.
Driving that value requires great people and outstanding leadership that lets them focus on delivering outcomes.
Next week, we will look at how CLEAR can help improve business efficiency.
Business owners need staff with skill and passion. If your staff don’t have the skills or worse just don’t care, it’s maddening. That’s why CLEAR developed proprietary systems that provide you great offshore staff who make a measurable difference to your business. When you’re not worrying about staff, you can focus on your business.
All the best