Customer Service Representatives (CSR) interacts with customers to provide answers to inquiries involving a company’s product or services before, during, and after a purchase.
Customer Service, as a business process, plays an important role in a business’ ability to generate income and revenue. Beyond profit however, good customer service experience is paramount to your brand because it can change how your company is perceived. All it takes is one bad customer service experience with the customer in question taking to Social Media to vent out his frustrations to tarnish what would have been otherwise a sterling reputation for your brand. A glowing review by a satisfied customer on the other hand has the potential to grow your business beyond the capabilities of any advertising campaign or marketing initiative.
With that in mind, Customer Service Representatives (CSR) should be seen as an integral part of your business with the potential to make or break it.
CSRs are expected to have good communication skills, the ability to problem solve, and computer skills. Their interaction takes the form of communication through direct conversation over the phone, correspondence through email, or a combination of formats. These days, with the obliquity of Social Networks, CSRs are also now expected to use Social Media as a medium for interaction with customers.
Back in the day, a team of Customer Service Representatives (CSR) would’ve meant a significant amount of investment for the business in terms of time and money. This also meant that the cost became prohibitive, inhibiting small to medium size businesses from acquiring their own CSR team.
Thankfully, you can outsource your Customer Service requirement these days, enabling you to cut your overhead cost significantly as compared to having an in-house team.
CLEAR provides customised outsourced solutions to small to medium size companies in Australia. We can tailor and outsourced solution for your business – from a single resource to an entire department. Our management team has extensive experience in recruitment, integration management, and delivering Philippine outsourced solutions for companies in Australia.
If you want to find out more about outsourcing in the Philippines, get in touch with CLEAR Corporate Solutions for a free consultation at firstname.lastname@example.org. If you’re in Australia, you can reach us at 1300 300 269.
We’d love the opportunity to show you what outsourcing can do for your business.