A receptionist is a member of a company’s workforce performing office and administrative support tasks generally performed in a company’s designated customer facing areas such as the lobby or front office desk. Front office tasks, which is a necessary part of any business, includes greeting visitors/clients, answering telephone calls, and scheduling appointments.
One might perceive front end work as having relatively little impact on a company’s bottom line but nothing could be further from the truth. Not only does a receptionist help project a positive image and man the front lines as far as client engagement is concerned but missed calls could mean losing sales and missed business opportunities, making the receptionist’s role a crucial one in the company’s organizational structure.
Receptionists were traditionally hired in-house and is a member of a company’s regular workforce. Thanks to advances in communication technology, small to medium sized business owners have begun to outsource, opting to hire a live remote receptionist in lieu of a full time in-house employee.
A receptionist these days, aside from the aforementioned usual tasks, may be asked to provide live chat service for the people who visit the company website, route incoming calls from clients, and handle Point of Sale (POS) tools.
There are several advantages to outsourcing front office requirements:
• Outsourcing front end services comes at a fraction of the cost of a full-time team member which could be thousands of dollars, depending on the requirements
• Using an outsourced solution for your receptionist and front end requirements can save you money on time on training, freeing up valuable resources
• An outsourced solution gives you the ability to quickly scale up your front end workforce depending on market demands
CLEAR provides virtual receptionists for businesses in Australia both as part of their regular schedule as well as an after hour solution. We handle an average of 5,000 calls per week with over 95% of all calls answered by our receptionists within 10 seconds or less. We operate 24/7 with a 100% power uptime on our office and facilities.
CLEAR provides customised outsourced solutions to small to medium size companies in Australia. Our Management team has extensive experience in recruitment, integration management, and delivering Philippines outsourced solutions for companies in Australia.
Whether you’re a small to medium sized business or a larger company that needs a bit of help during a spike in calls, we’re exactly what you need.
If you want to find out more about outsourcing in the Philippines, get in touch with CLEAR Corporate Solutions for a free consultation at email@example.com. If you’re in Australia, you can reach us at 1300 300 269.
We’d love the opportunity to show you what outsourcing can do for your business.